'Technology' Category

  • Cisco UCS C240 M3 WebBIOS

    January 17, 2016

    Recently had a hard time figuring out how to get to the RAID confirugation tool in a C240 M3. No matter how much I put in Control-R or Control-V or any other convination I always ended up in EFI Shell. Well, the WebBIOS is actually right behind the EFI Shell. Just type “exit” and enjoy. […]

  • Use of undefined constant CURL_HTTP_VERSION_1_1 – assumed ‘CURL_HTTP_VERSION_1_1’

    August 29, 2015

    I was getting this problem even though I did have curl installed. However, I forgot to restart apache. To install curl: apt-get install php5-curl To restart Apache2: service apache2 restart   ~david

  • Find UCCE agents and their assigned attributes and level

    July 1, 2015

    Maybe I should have checked CUIC to see if there was something, but I don’t remember something like this available. All I wanted was to see all my agents their attributes and levels. SELECT [lab_awdb].[dbo].[Agent].EnterpriseName       ,[lab_awdb].[dbo].[Attribute].EnterpriseName       ,[AttributeValue]   FROM [lab_awdb].[dbo].[Agent_Attribute] JOIN [lab_awdb].[dbo].[Agent] ON [lab_awdb].[dbo].[Agent_Attribute].[SkillTargetID] = [lab_awdb].[dbo].[Agent].[SkillTargetID] JOIN [lab_awdb].[dbo].[Attribute] ON [lab_awdb].[dbo].[Attribute].AttributeID = lab_awdb.dbo.Agent_Attribute.AttributeID ~david

  • X-Lite change the caller ID/Display Number

    June 3, 2015

    I had not used X-Lite for over a year and decided to load it up and realized that there’s an upgrade and older version of the software are no longer valid. So I upgraded and noticed that my Flowroute settings didn’t migrate correctly. I went to Flowroute got my credentials and moved them over, but […]

  • Using git to push and pull repositories.

    March 18, 2015

    I’ve been trying to get more proficient with git and figured the only way to do that is to get my hands dirty and write some simple app(s) and push them to a production server. There are my notes, mainly for me to help me remember how this stuff works. The very first time you […]

  • Finesse Error: The device associated with that extension or dial number is invalid.

    January 25, 2015

    This is the first time I’ve used an 8945 phone as an agent phone and while the documentation states it’s supported, I kept getting the above error which made no sense to me as everything looked right. Checked out the jtapi logs and this is what it said: 16:48:24:420 PG1A-jgw1 Trace: MsgAddCallObserver:  Addr: 7778 Remote […]

  • Add Connection Profiles to Cisco AnyConnect Secure Mobility Client

    August 19, 2014

    I enjoy the new VPN client, it’s small and fast, however I hated that you can’t save profiles in the drop down list like you could in the traditional VPN client. This has been bothering for a long time and kept finding conflicting information on if this was possible or not. Finally got it to […]

  • Connecting to AWS MySQL Server

    May 30, 2014

    I thought I had setup my connection setting correctly, but kept coming up with this error specially because of the SSH tunnel: Long Message: Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server. Details:    Type: com.mysql.jdbc.exceptions.jdbc4.CommunicationsException    SQL […]

  • Excel macros multiple columns to a single column and delete a repetitive range of columns.

    February 21, 2014

    When I’m not fighting the war on bad call centers I try to assist my better half with some of her work.  Lately this has involved a lot of spreadsheets and data manipulation, which is something I enjoy as it’s a bit different than what I do day-to-day. The latest issue was turning a dataset […]

  • Find the total number of attributes and skillgroups in an agent team.

    February 5, 2014

    With the new 9.x release and the popularity of Finesse I’m seeing a lot more cases of latency/timeouts from the Finesse desktop.  A lot of these have been attributed to network issues, but I still feel that Finesse has been made way too sensitive to the network.  Makes me yearn for the good old days […]

 
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