This is a test post on the EmDash copy of dmacias.org, mostly here to kick the editor's tires. What the migration involved: 346 posts imported with comments threaded Code blocks repaired at the source in WordPress URLs matched exactly, no /posts prefix GA4 wired up after the old Universal Analytics property went dark And a…
It's been a few years since I rebuilt my home lab. I am hoping to put together a few blog around what it looks like and how it's setup in hopes that it helps others. Let's start with my NUC. I generally like to run things that are mostly static on my NUC, things like…
Given the recent VOIPO shutdown announcement:and the amount of attention this has gotten on r/voip I figured I would post this to help others who are looking for options. This will require a bit of technical knowledge, but I included every single step required so you could do this yourself. Please make sure you read…
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent,…
We're going to cover how to use your UDM and connect to an AWS S2S VPN. This is mostly based off this excellent blog, but wanted to add a few more detail. TLDR: Create a CloudWatch log group. Under VPC. Setup Customer Gateway. Use your public IP. Create Virtual private gateway. Attach it to your…
The conferences I typically attend are Cisco Live (CLUS) and Enterprise Connect (EC). Occasionally, I manage to get into CCW if the dates overlap, but CLUS and EC are my primary focus, and I’ve probably attended them for over 10 years.This year, as a company, we decided it made sense to check out AWS re:Invent.…
This post is going to cover a few disparate things as well as present a customer scenario we were trying to solve for. The post will focus on the specifics I struggled with in hopes it helps others. The highlights of what is covered in this post are: Displaying an attribute in the Agent Workspace…
It had been years, maybe 10 years, since I had done dialer campaigns on Cisco Contact Center Express (UCCX). I recently got a chance to do a deep dive to some SFDC integration I did and I wanted to capture how to track a call via the UCCX logs. What we will be coving is…
I was saddened that I could only do 2 days at EC24, but those 2 days were jam-packed. Here’s recap of what I saw and some thoughts on the some specific vendor announcements I got a chance to hear on the stage and see on the expo floor. Overall Recap This year brought a nice…
Not being able to see what your applied quota settings were has been a huge sore spot with Connect. We've resorted to keeping track of quotas on a spreadsheet and having AWS support provide updated numbers every 6 months. However, this is not scalable and generally a pain. I was very please when the following…
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