'UCCE' Tag

  • Cisco Finesse Desktop Tabs for Supervisors

    February 13, 2017

    This came up on this thread and figured I would post something about it is an easy mistake. The Finesse layout is devided into an Agent and Supervisor section. So adding a tab to the top of the default layout will only add it to the Agent view. You can tell the layouts apart by […]

  • Find the total number of attributes and skillgroups in an agent team.

    February 5, 2014

    With the new 9.x release and the popularity of Finesse I’m seeing a lot more cases of latency/timeouts from the Finesse desktop.  A lot of these have been attributed to network issues, but I still feel that Finesse has been made way too sensitive to the network.  Makes me yearn for the good old days […]

  • Cisco WebView Agent Reports Contain No Data

    August 5, 2008

    So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way […]

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