'SQL' Tag

  • Dialed Number, Call Type, and Script Association

    June 7, 2012

    Found this gem on the Cisco Support Forums today and I just had to blog about it because it’s awesome!  The OP is looking for a way an easy way to find which ICM dialed numbers are associated with which call type and which call type is associated with which script.  The end result is […]

  • Cisco UCCE Outbound Option Find Query Rule for Dialed Record

    October 2, 2010

    Here’s a simple query using an inner join to find out which query rule added a certain record to the dialer.  This is pretty useful when you’re trying to figure out why a record was dialed which went to the wrong skill group.  The only challenge here is joining two different tables in two different […]

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