'Cisco ICM' Tag

  • Dialed Number, Call Type, and Script Association

    June 7, 2012

    Found this gem on the Cisco Support Forums today and I just had to blog about it because it’s awesome!  The OP is looking for a way an easy way to find which ICM dialed numbers are associated with which call type and which call type is associated with which script.  The end result is […]

  • How many Cisco CTI OS agents are current logged in?

    February 1, 2012

    I’ve seen this question come up a few times in the Cisco Support Community.  Figured I would post something about it here.  The question is to find out how many agents are currently logged to CTI OS.  The following will give you the current number of logged in agents and if you leave it running […]

  • CTIOS Error 10125

    June 1, 2010

    PeripheralErrorCode:10125 AgentID:1000 UniqueObjectID:agent.5000.1000      MessageID:eControlFailureConf MessageType:eSetAgentStateRequest      ErrorMessage:IPCC Error [10125]You have attempted to log into an invalid      instrument.  If you think it is correct there could be a configuration error.       Otherwise, check the number and try again. FilterTarget:agent.5000.1000 I recently ran into this error and for the life of me could not figure […]

  • Cisco WebView Agent Reports Contain No Data

    August 5, 2008

    So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way […]

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