Well, I’m surprised it took this long. Read all about it. I’m a huge fan of Jabber and I’m hope the best for the platform and an easy integration into Cisco’s Unified Messaging technology.

~david

So, I ran into an strange problems today. I have a MS SQL database column which contains some NULL values. So, I wanted the calls with a NULL value to go in one direction while the calls without a NULL value to go another. Inside a IF NODE I tried:

Variable = “” or Variable = ” ” or Variable = “NULL” or Variable = NULL

None of those worked. At the end just putting the Variable by itself inside the IF node worked. I guess it makes sense, but when dealing with NULL values it can be tricky at times and behavior might vary.

~david

So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way WebView presents its information. Either way, missing data is never good.

One issue that I seem to run into a lot is the agent reports showing up blank with just the columns and no data under the columns. This Cisco document explains how to solve that issue. However, the above document was not the only issue I’ve had in the past when trying to get agent data reports. The other issues has to do with not having any agent distributors. Which is something very easy to overlook… at least for me.

Two thinks to note about the above screen. First, for most duplex environment you will have two distributors, your AW/HDSes. Second, who uses names like fff and icmipcc for distributors? :-)

~david

So, I’ve been trolling Cisco’s NetPro for a while. Use it all the time I run into an issue and Google returns nothing which might resolve it. So, NetPro has this thing where you can get points and earn stars and of course I just got mine. Feels kind of nice. :-)

david

So, for the last couple of weeks I’ve noticed a small community dedicated to Cisco’s UCCE. For the most part most communities relate to Cisco’s routing, switching, and security while the Unified Communication front is not very well represented.

So, I’ll try and get something started. I’ll try to post at least two features, issues, bugs, tricks I run into while working with this great piece of technology.

~david