I wanted to make a clarification to my earlier post about Value Lists and Collections. This post will explain how to create a new Value List which will retrieve agents who have a specific value in their Agent.Description field. Then Collections can be used to extract other more specific agents. This could be used to [...]
This one should be pretty simple, but figure I would add it here for posterity’s sake. I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and [...]
I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it. For the most part it looks just like CUIS, except for the whole appliance model. The UI is a little more streamlined, but what I remember from CUIS, it’s all there. Now, [...]
I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community. I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot. For this particular reason I feel inclined to give back as much as possible. That being said, when you post a [...]
I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x. The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client. This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00. Install [...]
I love mRemote. Makes keeping track of all the different connections (RDP, VNC, SSH, etc.) a breeze. However, I’ve recently noticed that after I installed Cisco’s AnyConnect client I could no longer open my existing connections or create new connections. Upon startup I would receive the following window: What I ended up having to do [...]
Here’s a simple query using an inner join to find out which query rule added a certain record to the dialer. This is pretty useful when you’re trying to figure out why a record was dialed which went to the wrong skill group. The only challenge here is joining two different tables in two different [...]
PeripheralErrorCode:10125 AgentID:1000 UniqueObjectID:agent.5000.1000 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10125]You have attempted to log into an invalid instrument. If you think it is correct there could be a configuration error. Otherwise, check the number and try again. FilterTarget:agent.5000.1000 I recently ran into this error and for the life of me could not figure [...]
I ran into an issue yesterday which I’m still not 100% sure as to why it happened, but I at least was able to clear it up. I created an administrator script which did run even though it was scheduled to run every 30 seconds. The script even when down to a start and end [...]