'Cisco' Category

  • Cisco Spark Webhooks using Node.js

    February 20, 2017

    I’ve been trying to come up with a reason to play around with node.js. I’ve also been trying to make some time to play around with the Cisco Spark API. So I figured I would merry the two of them. My intention was to setup a webhook on a channel, then in my node application […]

  • Cisco Finesse Desktop Tabs for Supervisors

    February 13, 2017

    This came up on this thread and figured I would post something about it is an easy mistake. The Finesse layout is devided into an Agent and Supervisor section. So adding a tab to the top of the default layout will only add it to the Agent view. You can tell the layouts apart by […]

  • Another star!

    July 7, 2016

    A lot of people run into me in the Cisco Support Forums as I try to keep pretty active not only to keep my memory fresh on some stuff I don’t touch much but to also keep a pulse on what the world is working on. The forum allows other users to provide you with […]

  • Cisco UCS C240 M3 WebBIOS

    January 17, 2016

    Recently had a hard time figuring out how to get to the RAID confirugation tool in a C240 M3. No matter how much I put in Control-R or Control-V or any other convination I always ended up in EFI Shell. Well, the WebBIOS is actually right behind the EFI Shell. Just type “exit” and enjoy. […]

  • Find UCCE agents and their assigned attributes and level

    July 1, 2015

    Maybe I should have checked CUIC to see if there was something, but I don’t remember something like this available. All I wanted was to see all my agents their attributes and levels. SELECT [lab_awdb].[dbo].[Agent].EnterpriseName       ,[lab_awdb].[dbo].[Attribute].EnterpriseName       ,[AttributeValue]   FROM [lab_awdb].[dbo].[Agent_Attribute] JOIN [lab_awdb].[dbo].[Agent] ON [lab_awdb].[dbo].[Agent_Attribute].[SkillTargetID] = [lab_awdb].[dbo].[Agent].[SkillTargetID] JOIN [lab_awdb].[dbo].[Attribute] ON [lab_awdb].[dbo].[Attribute].AttributeID = lab_awdb.dbo.Agent_Attribute.AttributeID ~david

  • Finesse Error: The device associated with that extension or dial number is invalid.

    January 25, 2015

    This is the first time I’ve used an 8945 phone as an agent phone and while the documentation states it’s supported, I kept getting the above error which made no sense to me as everything looked right. Checked out the jtapi logs and this is what it said: 16:48:24:420 PG1A-jgw1 Trace: MsgAddCallObserver:  Addr: 7778 Remote […]

  • Add Connection Profiles to Cisco AnyConnect Secure Mobility Client

    August 19, 2014

    I enjoy the new VPN client, it’s small and fast, however I hated that you can’t save profiles in the drop down list like you could in the traditional VPN client. This has been bothering for a long time and kept finding conflicting information on if this was possible or not. Finally got it to […]

  • Find the total number of attributes and skillgroups in an agent team.

    February 5, 2014

    With the new 9.x release and the popularity of Finesse I’m seeing a lot more cases of latency/timeouts from the Finesse desktop.  A lot of these have been attributed to network issues, but I still feel that Finesse has been made way too sensitive to the network.  Makes me yearn for the good old days […]

  • Determine Busy Hour From UCCE TCD

    April 1, 2013

    The busy call hour is a valuable piece of information in order to forecast how many phone lines you’re going to need as well as how many agents, however getting this information can be difficult and then ensuring that it’s accurate is a whole other matter.  Recently I ran into an issue and I wanted […]

  • Download Huge Cisco Finesse Logs

    March 13, 2013

    You might have seen my previous post on how to use wget to download Finesse logs.  This works like a champ, however wget has an issue with large files (> 1GB), so I had to come up with a new solution as some of our logs were in the 2-3 GB range.  This is where […]

 
Powered by Wordpress and MySQL. Theme by Shlomi Noach, openark.org