I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community. I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot. For this particular reason I feel inclined to give back as much as possible. That being said, when you post a [...]
I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x. The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client. This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00. Install [...]
I love mRemote. Makes keeping track of all the different connections (RDP, VNC, SSH, etc.) a breeze. However, I’ve recently noticed that after I installed Cisco’s AnyConnect client I could no longer open my existing connections or create new connections. Upon startup I would receive the following window: What I ended up having to do [...]
Here’s a simple query using an inner join to find out which query rule added a certain record to the dialer. This is pretty useful when you’re trying to figure out why a record was dialed which went to the wrong skill group. The only challenge here is joining two different tables in two different [...]
PeripheralErrorCode:10125 AgentID:1000 UniqueObjectID:agent.5000.1000 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10125]You have attempted to log into an invalid instrument. If you think it is correct there could be a configuration error. Otherwise, check the number and try again. FilterTarget:agent.5000.1000 I recently ran into this error and for the life of me could not figure [...]
I ran into an issue yesterday which I’m still not 100% sure as to why it happened, but I at least was able to clear it up. I created an administrator script which did run even though it was scheduled to run every 30 seconds. The script even when down to a start and end [...]
I try to stay involved with Cisco’s forum as to try to give back to the community a bit as well as trying to get some knowledge from the masses. While I’m not a know it all it’s nice to have a little bit of recognition. Last week i went from Bronze to Silver, which [...]
I really debated calling this, “How ICM Script Editor Allows You To See The Forest Through The Trees”, but I try to make titles which are relevant to my post. Regardless, here is my latest fun encounter with Script Editor. I was working on a script, which all of a sudden didn’t work as it [...]
So, I’ve been working with ICM scripts for what feels like ages, but in reality is more like 5 years. In the last 2 years though I spend more time scripting than anything else… well except documentation, but that’s another story. Regardless, here are a few frustrations I constantly face when using ICM script editor. [...]