'Cisco' Category

  • Faster Way to Download Cisco Finesse Logs Using Wget

    March 7, 2013

    You should check out my other post on dealing with large Finesse logs. If you’ve had the ‘pleasure’ of troubleshooting Cisco’s newest desktop offering Finesse you know that getting logs from it is a bit of a pain.  While sitting on a TAC call I came up with this approach which has made the process […]

  • Cisco CVP 7.x No Session Error

    July 19, 2012

    Ran into this small issue while trying to release a new CVP application for one of my customers.  Everything was working on the test CVP server, but when it was time to put it on the production CVP servers I received the following error: 24769204: Jul 19 2012 04:51:33.406 -0500: %CVP_7_0_IVR-3-CALL_ERROR: CALLGUID=9EA62E12100001383796F8800A0A5A73 DNIS=8111111111122013 CVP […]

  • Dialed Number, Call Type, and Script Association

    June 7, 2012

    Found this gem on the Cisco Support Forums today and I just had to blog about it because it’s awesome!  The OP is looking for a way an easy way to find which ICM dialed numbers are associated with which call type and which call type is associated with which script.  The end result is […]

  • Cisco CUIC 8.x More Value List and Collections

    April 13, 2012

    I wanted to make a clarification to my earlier post about Value Lists and Collections.  This post will explain how to create a new Value List which will retrieve agents who have a specific value in their Agent.Description field.  Then Collections can be used to extract other more specific agents.  This could be used to […]

  • Cisco CUIC Creating Value Lists and Collections

    March 14, 2012

    This one should be pretty simple, but figure I would add it here for posterity’s sake.  I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and […]

  • Cisco CUIC Real Time Agent Report with Not Ready Reason Code

    March 12, 2012

    I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it.  For the most part it looks just like CUIS, except for the whole appliance model.  The UI is a little more streamlined, but what I remember from CUIS, it’s all there.  Now, […]

  • How many Cisco CTI OS agents are current logged in?

    February 1, 2012

    I’ve seen this question come up a few times in the Cisco Support Community.  Figured I would post something about it here.  The question is to find out how many agents are currently logged to CTI OS.  The following will give you the current number of logged in agents and if you leave it running […]

  • David gets a gold star (Cisco Support Community)!

    September 15, 2011

    I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community.  I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot.  For this particular reason I feel inclined to give back as much as possible.  That being said, when you post a […]

  • Cisco CRM Adapter with Firefox

    September 10, 2011

    I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x.  The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client.  This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00.  Install […]

  • mRemote and Cisco’s AnyConnect Client Issues

    December 8, 2010

    I love mRemote.  Makes keeping track of all the different connections (RDP, VNC, SSH, etc.) a breeze.  However, I’ve recently noticed that after I installed Cisco’s AnyConnect client I could no longer open my existing connections or create new connections.  Upon startup I would receive the following window: What I ended up having to do […]

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