Audacity Export Encoding

Generating telephony audio prompts with Audacity on Windows and Mac

This blog post should be pretty basic, but in the last few months I’ve had two different parties ask me about this so I figured I would capture this for posterity. If you want to use Audacity to convert your audio file to a compatible format that can play in your Cisco UCCX or CCE call center or any system that uses CCITT u-Law 8.000 Khz, 8 Bit, Mono format.

Assuming you’re running the latest version of Audacity (I’m using version 3.1.3 on both Windows and Mac). Open the audio file you wish to convert. There are 3 settings you must change.

  • The format needs to be set to PCM 16-bit.
  • Project Rate (Hz) needs to be set to 8000.
Audacity Format and Rate

Audacity Format and Rate

  • File > Export > Export as WAV and ensure you set the right encoding.
Audacity Export Encoding

Audacity Export Encoding

That’s it, you’re good to go.

~david

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