If you’ve had the ‘pleasure’ of troubleshooting Cisco’s newest desktop offering Finesse you know that getting logs from it is a bit of a pain. While sitting on a TAC call I came up with this approach which has made the process a bit easier. This solution is not perfect, but it’s better than having to click, right click, download as…
- First ensure you have access to the Finesse logs directory /finesse/logs/">/finesse/logs/">/finesse/logs/">http://<finessehost>/finesse/logs/, you’ll need your administrator username and password.
- Once you can confirm you can login, download GNU Wget for you operating system.
- Open a command prompt and run the following command:
wget –-http-user=<user> –-http-password=<password> –r –np http://<finessehost>/finesse/logs/ \
This command will download every log file, it might take a while depending on your setup, but ultimately this first download is the most painful and afterwards you can use a slightly different command to just download the newest logs.
wget –-http-user=<user> –-http-password=<password> –r –np –N http://<finessehost>/finesse/logs/ \
This command will only download the newest logs which you can then quickly grab. If you want to be a badass you could then come up with a way to automatically only zip the new ones.
Hope this helps.