Month / August 2008

by dmacias

Sometimes it all just comes together

I was done with my last project and was only supposed to do remote support for a few weeks. However, some issues starting popping up and I was flown in to help smooth things out. We came in on Monday and by Wednesday things were really bad. However, the customer had discovered some bad hardware and bad router configs which needed to be changed. Come Thursday morning we didn’t have much going on. Funny how everyone blames the phone system when the network fails, but packets are packets and if the pipe breaks not just your voice will spill out. Regardless, Thursday was a pretty slow day and the everyone was in good spirits, including the customer. The customer PM likes to draw and she made portraits of us all, here is mine. I have to say, I like it a lot.

~david

david

david

by dmacias

If you don’t play with it you’ll lose it.

So, recently I ran into a very nice WordPress theme which I’m currently using called Freicurv v2.0. However, there seems to be a very special combination of themes and MySQL versions which cause all your stories to show in ascending order instead of the default descending order. This is all great information, however it took me a few hours of searching around before I put the pieces together. So, here is it. If the order of your stories or posts is reverse and you’ve gone to WordPress support and read this article and you’re still trying to use this theme, here is my work around:

In the index.php change
php query_posts($query_string . "&cat=-111")
to
php query_posts($query_string)

I’m still playing around with the theme to see if I broke anything, but more than likely the big issue will be the whole Asides category this theme uses. Since, I will not be changing that section very often, I’m happy with just modifying the intro.php file when ever I want to make a change to that section.

david

by dmacias

Moving away from PHP 4 to PHP 5

So, by default the good folks at 1and1 give you support for php 3-5, however 4 is the default. So, recently one of the plugins I use in my site upgraded to php 5 which forced me to continue using an older version. However, since I’m always a big sponsor of upgrade to the latest and greatest especially when it comes to software, I decided it was time to make the move. Doing a little bit of google work, I ran into 1and1’s official FAQ on how to do this, which is found here. However, that was not the first link which showed up in google. This guy had a pretty good write up and discussion about this change and 1and1 in general. Thanks to that .htaccess change I’m now humming along with php 5.

cheers,

david

08/11/2008 edit: Funny, a day after I posted this PHP 4 support ended with the last release of the 4.4 branch. Perfect timing!

by dmacias

Cisco WebView Agent Reports Contain No Data

So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way WebView presents its information. Either way, missing data is never good.

One issue that I seem to run into a lot is the agent reports showing up blank with just the columns and no data under the columns. This Cisco document explains how to solve that issue. However, the above document was not the only issue I’ve had in the past when trying to get agent data reports. The other issues has to do with not having any agent distributors. Which is something very easy to overlook… at least for me.

Two things to note about the above screen. First, for most duplex environment you will have two distributors, your AW/HDSes. Second, who uses names like fff and icmipcc for distributors? :-)

~david

by dmacias

HTC Mogul Update 3.56.651.0

So, the fine folk over at HTC released a new ROM for Sprint’s Mogul. You can get it from here. I just went through the installation and as before it was pretty painless. From the notes:

1. Upgrades the operating system from Windows Mobile® 6.0 Professional to Windows Mobile® 6.1 Professional
2. Adds Sprint TV
3. Includes all enhancements incorporated in previous software upgrades including:
EV-DO Rev. A functionality for faster download and upload speeds when utilizing data services wherever EV-DO Rev. A coverage is available
Advanced GPS functionality including the Sprint Navigation application
Adds a Task Manager to the Today screen for easier access and management of running programs

What I’m most excited about is the number 1, I’ve read a lot of great things about 6.1 and been wanting to try it out. Will update with any problems after a few days of usage. Remember after a clean install you want to install Opera Mini and Google Maps.

david

by dmacias

Finally got a star!

So, I’ve been trolling Cisco’s NetPro for a while. Use it all the time I run into an issue and Google returns nothing which might resolve it. So, NetPro has this thing where you can get points and earn stars and of course I just got mine. Feels kind of nice. :-)

david