This blog post should be pretty basic, but in the last few months I've had two different parties ask me about this so I figured I would capture this for posterity. If you want to use Audacity to convert your audio file to a compatible format that can play in your Cisco UCCX or CCE call center or any system that uses CCITT u-Law 8.000 Khz, 8 Bit, Mono format.
Assuming you're running the latest version of Audacity (I'm using version 3.1.3 on both Windows and Mac). Open the audio file you wish to convert. There are 3 settings you must change.
- The format needs to be set to PCM 16-bit.
- Project Rate (Hz) needs to be set to 8000.
[caption id="attachment_1051" align="aligncenter" width="501"]
Audacity Format and Rate[/caption]
- File > Export > Export as WAV and ensure you set the right encoding.
[caption id="attachment_1052" align="alignnone" width="1102"]
Audacity Export Encoding[/caption]
That's it, you're good to go.
~david
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