Contact Center
Basics of Amazon Connect Views and Routing Transfers with Agent Proficiencies
Troubleshooting UCCX Outbound Dialer Agent Based Preview Campaigns
A deep dive to how to use the UCCX logs to track an agent based campaign call.
Two Days of Innovation and Insights at Enterprise Connect 2024: A Personal Overview
Read Only Script Editor Access in PCCE
A Deeper Dive Into the Cisco Finesse Layout
Find specific phone number in Finesse phone books through the Finesse API using Python
A quick script that goes through every phone book looking for a specific number.
Generating telephony audio prompts with Audacity on Windows and Mac
Using Audacity to generated CCITT u-law prompts on Windows and Mac.
2022 Cisco Designated VIP
Adding Text to Speech to Your IVR Using SaaS (Google Cloud Functions)
A bit of code to allow your on premise IVR to have TTS using a cloud function.
Revisiting Initial Observations of Amazon Connect
Update to Installing Multiple CVP Studio Versions
Microsoft and Nuance a Brilliant Play for Redmond
What "Zoom Fatigue" can teach us about using video in the contact center
Cisco UCCE Outbound Dialer IVR Campaign Log Walkthrough
Cisco Courtesy Callback (CCB) and CCE Hours of Operations
RTMT No Services/System logs selected for trace collection
Extending Your Call Center's Life
Do virtual agents need virtual breaks?
