Writings
Forward your VoIP Number to another phone and send text messages to email
Cisco ECE Chat API
AWS Site to Site VPN and Unifi Dream Machine SE
Configure your UDM and an AWS site to site VPN.
First time re:Invent attendee. First impressions.
Basics of Amazon Connect Views and Routing Transfers with Agent Proficiencies
Troubleshooting UCCX Outbound Dialer Agent Based Preview Campaigns
A deep dive to how to use the UCCX logs to track an agent based campaign call.
Two Days of Innovation and Insights at Enterprise Connect 2024: A Personal Overview
Amazon Connect Quota Visibility
Read Only Script Editor Access in PCCE
A Deeper Dive Into the Cisco Finesse Layout
2022 Cisco Designated VIP
How does Amazon Connect CCP Agent Login and Logout Work
Obtained the AWS Solution Architect Associate Certification
Adding Text to Speech to Your IVR Using SaaS (Google Cloud Functions)
A bit of code to allow your on premise IVR to have TTS using a cloud function.
Amazon Connect Contact Flow Editor Frustrations and Annoyances
Microsoft and Nuance a Brilliant Play for Redmond
What "Zoom Fatigue" can teach us about using video in the contact center
