I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running for a long period of time it will tell you how many agents logged in by average, minimum, and maximum number of logged in agents.
– All Programs > Administrator Tools > Performance
– Click on New Counter Set
– Right click on the counter screen and click on Add Counters…
– Select the following counter below
![clip_image002[4]](http://dmacias.org/wp-content/uploads/2012/02/clip_image00241.jpg "clip_image002[4]")
– You will see the counter increase/decrease as agents log in and out.
~dmacias
David
I like this solution. I’ve been using complex calculations to determine peak agents logged on.
However, I don’t see this performance monitor available in UCCE 7
Tony,
I’ll double check, but I was pretty sure I found this in ICM 7 too.