Found this gem on the Cisco Support Forums today and I just had to blog about it because it’s awesome! The OP is looking for a way an easy way to find which ICM dialed numbers are associated with which call type and which call type is associated with which script. The end result is [...]
Here’s a simple query using an inner join to find out which query rule added a certain record to the dialer. This is pretty useful when you’re trying to figure out why a record was dialed which went to the wrong skill group. The only challenge here is joining two different tables in two different [...]