'reporting' Tag

  • Cisco CUIC Creating Value Lists and Collections

    March 14, 2012

    This one should be pretty simple, but figure I would add it here for posterity’s sake.  I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and […]

  • Cisco CUIC Real Time Agent Report with Not Ready Reason Code

    March 12, 2012

    I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it.  For the most part it looks just like CUIS, except for the whole appliance model.  The UI is a little more streamlined, but what I remember from CUIS, it’s all there.  Now, […]

 
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