'Cisco' Tag

  • Cisco Finesse Desktop Tabs for Supervisors

    February 13, 2017

    This came up on this thread and figured I would post something about it is an easy mistake. The Finesse layout is devided into an Agent and Supervisor section. So adding a tab to the top of the default layout will only add it to the Agent view. You can tell the layouts apart by […]

  • Add Connection Profiles to Cisco AnyConnect Secure Mobility Client

    August 19, 2014

    I enjoy the new VPN client, it’s small and fast, however I hated that you can’t save profiles in the drop down list like you could in the traditional VPN client. This has been bothering for a long time and kept finding conflicting information on if this was possible or not. Finally got it to […]

  • Cisco CUIC Creating Value Lists and Collections

    March 14, 2012

    This one should be pretty simple, but figure I would add it here for posterity’s sake.  I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and […]

  • Cisco CUIC Real Time Agent Report with Not Ready Reason Code

    March 12, 2012

    I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it.  For the most part it looks just like CUIS, except for the whole appliance model.  The UI is a little more streamlined, but what I remember from CUIS, it’s all there.  Now, […]

  • David gets a gold star (Cisco Support Community)!

    September 15, 2011

    I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community.  I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot.  For this particular reason I feel inclined to give back as much as possible.  That being said, when you post a […]

  • David get’s a silver badge

    June 17, 2009

    I try to stay involved with Cisco’s forum as to try to give back to the community a bit as well as trying to get some knowledge from the masses.  While I’m not a know it all it’s nice to have a little bit of recognition.  Last week i went from Bronze to Silver, which […]

  • Frustrations with Cisco’s ICM Script Editor

    February 7, 2009

    So, I’ve been working with ICM scripts for what feels like ages, but in reality is more like 5 years. In the last 2 years though I spend more time scripting than anything else… well except documentation, but that’s another story. Regardless, here are a few frustrations I constantly face when using ICM script editor. […]

  • Cisco Acquires Jabber

    September 19, 2008

    Well, I’m surprised it took this long. Read all about it. I’m a huge fan of Jabber and I’m hope the best for the platform and an easy integration into Cisco’s Unified Messaging technology. ~david

  • Finally got a star!

    August 4, 2008

    So, I’ve been trolling Cisco’s NetPro for a while. Use it all the time I run into an issue and Google returns nothing which might resolve it. So, NetPro has this thing where you can get points and earn stars and of course I just got mine. Feels kind of nice. :-) david

 
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