I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
PeripheralErrorCode:10125 AgentID:1000 UniqueObjectID:agent.5000.1000 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10125]You have attempted to log into an invalid instrument. If you think it is correct there could be a configuration error. Otherwise, check the number and try again. FilterTarget:agent.5000.1000 I recently ran into this error and for the life of me could not figure [...]
So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way [...]