'Technology' Category

  • Using git to push and pull repositories.

    March 18, 2015

    I’ve been trying to get more proficient with git and figured the only way to do that is to get my hands dirty and write some simple app(s) and push them to a production server. There are my notes, mainly for me to help me remember how this stuff works. The very first time you […]

  • Finesse Error: The device associated with that extension or dial number is invalid.

    January 25, 2015

    This is the first time I’ve used an 8945 phone as an agent phone and while the documentation states it’s supported, I kept getting the above error which made no sense to me as everything looked right. Checked out the jtapi logs and this is what it said: 16:48:24:420 PG1A-jgw1 Trace: MsgAddCallObserver:  Addr: 7778 Remote […]

  • Add Connection Profiles to Cisco AnyConnect Secure Mobility Client

    August 19, 2014

    I enjoy the new VPN client, it’s small and fast, however I hated that you can’t save profiles in the drop down list like you could in the traditional VPN client. This has been bothering for a long time and kept finding conflicting information on if this was possible or not. Finally got it to […]

  • Connecting to AWS MySQL Server

    May 30, 2014

    I thought I had setup my connection setting correctly, but kept coming up with this error specially because of the SSH tunnel: Long Message: Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server. Details:    Type: com.mysql.jdbc.exceptions.jdbc4.CommunicationsException    SQL […]

  • Excel macros multiple columns to a single column and delete a repetitive range of columns.

    February 21, 2014

    When I’m not fighting the war on bad call centers I try to assist my better half with some of her work.  Lately this has involved a lot of spreadsheets and data manipulation, which is something I enjoy as it’s a bit different than what I do day-to-day. The latest issue was turning a dataset […]

  • Find the total number of attributes and skillgroups in an agent team.

    February 5, 2014

    With the new 9.x release and the popularity of Finesse I’m seeing a lot more cases of latency/timeouts from the Finesse desktop.  A lot of these have been attributed to network issues, but I still feel that Finesse has been made way too sensitive to the network.  Makes me yearn for the good old days […]

  • Not enough time to play with my new Surface.

    January 29, 2014

    Mainly because I wanted to make an update which there haven’t been many.  Recently got a Surface 2 Pro and I’ve not had the time to play much with it.  I’m hoping it becomes a toy which allows me to do real work.  We will see, for now this thing is pretty sweet. david

  • Determine Busy Hour From UCCE TCD

    April 1, 2013

    The busy call hour is a valuable piece of information in order to forecast how many phone lines you’re going to need as well as how many agents, however getting this information can be difficult and then ensuring that it’s accurate is a whole other matter.  Recently I ran into an issue and I wanted […]

  • Download Huge Cisco Finesse Logs

    March 13, 2013

    You might have seen my previous post on how to use wget to download Finesse logs.  This works like a champ, however wget has an issue with large files (> 1GB), so I had to come up with a new solution as some of our logs were in the 2-3 GB range.  This is where […]

  • Faster Way to Download Cisco Finesse Logs Using Wget

    March 7, 2013

    You should check out my other post on dealing with large Finesse logs. If you’ve had the ‘pleasure’ of troubleshooting Cisco’s newest desktop offering Finesse you know that getting logs from it is a bit of a pain.  While sitting on a TAC call I came up with this approach which has made the process […]

 
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