'Technology' Category

  • Amazon Connect and Sticky Queue

    April 14, 2018

    In this blog I’ll discuss how to achieve a sticky queue using Amazon Connect. When a customer calls back within a short amount of time, it’s fairly safe to assume they are calling back for the same reason as before. This is often referred as sticky agent or sticky queue. Because you’re trying to “stick” […]

  • Amazon Connect Flow Designer Review

    April 12, 2018

    I’m trying to capture my initial notes and reactions to Amazon’s contact center offering. In this blog I’m going to focus solely on their flow designer tool. I’ll provide a brief overview of the tool, some best practices I’ve come up with, as well as some things I wish were different. Remember that I come […]

  • Initial Observations of Amazon Connect

    April 11, 2018

    If you don’t know what Amazon Connect is and you’re in the contact center world, you might want to consider a new career path. Amazon Connect is AWS’s answer to the Ciscos, Genesys, Avayas of the world. Not only that, but also a competitor for Twilio, Microsoft, and anyone who carries voice from point A […]

  • Cisco Spark Webhooks using Node.js

    February 20, 2017

    I’ve been trying to come up with a reason to play around with node.js. I’ve also been trying to make some time to play around with the Cisco Spark API. So I figured I would merry the two of them. My intention was to setup a webhook on a channel, then in my node application […]

  • Microsoft Azure and Laravel 5.1 from Scratch

    February 16, 2016

    While most people use AWS, I like to use Azure and there’s just not a lot of information relating Azure and Laravel, so figured this might be useful for others. This assumes a level of comfort with Linux and Azure. Login: https://portal.azure.com/# Click on Virtual machines (classic) and search for Ubuntu. My preference has always […]

  • Cisco UCS C240 M3 WebBIOS

    January 17, 2016

    Recently had a hard time figuring out how to get to the RAID confirugation tool in a C240 M3. No matter how much I put in Control-R or Control-V or any other convination I always ended up in EFI Shell. Well, the WebBIOS is actually right behind the EFI Shell. Just type “exit” and enjoy. […]

  • Use of undefined constant CURL_HTTP_VERSION_1_1 – assumed ‘CURL_HTTP_VERSION_1_1’

    August 29, 2015

    I was getting this problem even though I did have curl installed. However, I forgot to restart apache. To install curl: apt-get install php5-curl To restart Apache2: service apache2 restart   ~david

  • Find UCCE agents and their assigned attributes and level

    July 1, 2015

    Maybe I should have checked CUIC to see if there was something, but I don’t remember something like this available. All I wanted was to see all my agents their attributes and levels. SELECT [lab_awdb].[dbo].[Agent].EnterpriseName       ,[lab_awdb].[dbo].[Attribute].EnterpriseName       ,[AttributeValue]   FROM [lab_awdb].[dbo].[Agent_Attribute] JOIN [lab_awdb].[dbo].[Agent] ON [lab_awdb].[dbo].[Agent_Attribute].[SkillTargetID] = [lab_awdb].[dbo].[Agent].[SkillTargetID] JOIN [lab_awdb].[dbo].[Attribute] ON [lab_awdb].[dbo].[Attribute].AttributeID = lab_awdb.dbo.Agent_Attribute.AttributeID ~david

  • X-Lite change the caller ID/Display Number

    June 3, 2015

    I had not used X-Lite for over a year and decided to load it up and realized that there’s an upgrade and older version of the software are no longer valid. So I upgraded and noticed that my Flowroute settings didn’t migrate correctly. I went to Flowroute got my credentials and moved them over, but […]

  • Using git to push and pull repositories.

    March 18, 2015

    I’ve been trying to get more proficient with git and figured the only way to do that is to get my hands dirty and write some simple app(s) and push them to a production server. There are my notes, mainly for me to help me remember how this stuff works. The very first time you […]

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