I wanted to make a clarification to my earlier post about Value Lists and Collections. This post will explain how to create a new Value List which will retrieve agents who have a specific value in their Agent.Description field. Then Collections can be used to extract other more specific agents. This could be used to [...]
This one should be pretty simple, but figure I would add it here for posterity’s sake. I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and [...]
I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it. For the most part it looks just like CUIS, except for the whole appliance model. The UI is a little more streamlined, but what I remember from CUIS, it’s all there. Now, [...]
I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
At the end of last year (December 2010) I set out to change a few things. The biggest one being to try and burn 10,000 calories a month through exercise. The first few months I kept track of my calorie expenditure base on a heart monitor, when my heart monitor met an untimely death I [...]
I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x. The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client. This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00. Install [...]
I’ve been playing around with the Google Android SDK, since there are a couple of mobile application ideas I’ve been tossing around. However, since it’s been longer than 10 years since I’ve done any real Java development I’m taking it pretty slow and just getting used to the tools available for Android development. The very [...]
Yes, this is the kind of stuff I find myself doing when I’m bored. Just a quick tutorial on using the Twitter python library called Tweepy. Examples include authentication, print your statuses, and print your mentions. First, you need to authenticate using OAuth as simple authentication has been disabled by Twitter. I will not repeat [...]
I love mRemote. Makes keeping track of all the different connections (RDP, VNC, SSH, etc.) a breeze. However, I’ve recently noticed that after I installed Cisco’s AnyConnect client I could no longer open my existing connections or create new connections. Upon startup I would receive the following window: What I ended up having to do [...]
This took me a couple of hours to get working, which means that one of two things happened. I am very rusty in my VB or nothing I found online made sense. I’m going with a little bit of the former and a lot of the latter. The problem I was facing is that I [...]