I try to stay involved with Cisco’s forum as to try to give back to the community a bit as well as trying to get some knowledge from the masses. While I’m not a know it all it’s nice to have a little bit of recognition. Last week i went from Bronze to Silver, which [...]
I really debated calling this, “How ICM Script Editor Allows You To See The Forest Through The Trees”, but I try to make titles which are relevant to my post. Regardless, here is my latest fun encounter with Script Editor. I was working on a script, which all of a sudden didn’t work as it [...]
So, I’ve been working with ICM scripts for what feels like ages, but in reality is more like 5 years. In the last 2 years though I spend more time scripting than anything else… well except documentation, but that’s another story. Regardless, here are a few frustrations I constantly face when using ICM script editor. [...]
Well, I’m surprised it took this long. Read all about it. I’m a huge fan of Jabber and I’m hope the best for the platform and an easy integration into Cisco’s Unified Messaging technology. ~david
So, I ran into an strange problems today. I have a MS SQL database column which contains some NULL values. So, I wanted the calls with a NULL value to go in one direction while the calls without a NULL value to go another. Inside a IF NODE I tried: Variable = “” or Variable [...]
So, this has happened to me on at least three projects and honestly I can never remember to check this before the project starts. Reporting always seems to be a bit of an issue at first. Most call centers aren’t used to the amounts of data Cisco provides and others just don’t like the way [...]
So, I’ve been trolling Cisco’s NetPro for a while. Use it all the time I run into an issue and Google returns nothing which might resolve it. So, NetPro has this thing where you can get points and earn stars and of course I just got mine. Feels kind of nice. :-) david
So, for the last couple of weeks I’ve noticed a small community dedicated to Cisco’s UCCE. For the most part most communities relate to Cisco’s routing, switching, and security while the Unified Communication front is not very well represented. So, I’ll try and get something started. I’ll try to post at least two features, issues, [...]