I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
At the end of last year (December 2010) I set out to change a few things. The biggest one being to try and burn 10,000 calories a month through exercise. The first few months I kept track of my calorie expenditure base on a heart monitor, when my heart monitor met an untimely death I [...]
I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community. I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot. For this particular reason I feel inclined to give back as much as possible. That being said, when you post a [...]
I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x. The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client. This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00. Install [...]
Trying to change it up a bit and take a break from pounding pavement for 26.2 miles, it was decided to give it a go at a triathlon. Now, while I can run until the cows come home, I can’t swim very well. Actually, I’m like a fish… out of water… in the water. That’s [...]
This book was recommended by a friend when we were talking about post-apocalyptic books like Alas, Babylon or The Road. However, after reading the book I don’t know why he would recommend it as it really didn’t have much to do about the end of the world. Regardless, it was an excellent read and I [...]
I’ve been playing around with the Google Android SDK, since there are a couple of mobile application ideas I’ve been tossing around. However, since it’s been longer than 10 years since I’ve done any real Java development I’m taking it pretty slow and just getting used to the tools available for Android development. The very [...]
Yes, this is the kind of stuff I find myself doing when I’m bored. Just a quick tutorial on using the Twitter python library called Tweepy. Examples include authentication, print your statuses, and print your mentions. First, you need to authenticate using OAuth as simple authentication has been disabled by Twitter. I will not repeat [...]
I love mRemote. Makes keeping track of all the different connections (RDP, VNC, SSH, etc.) a breeze. However, I’ve recently noticed that after I installed Cisco’s AnyConnect client I could no longer open my existing connections or create new connections. Upon startup I would receive the following window: What I ended up having to do [...]
This took me a couple of hours to get working, which means that one of two things happened. I am very rusty in my VB or nothing I found online made sense. I’m going with a little bit of the former and a lot of the latter. The problem I was facing is that I [...]