Thought I had posted this before, but could not find it. Here’s my favorite quote from this great book. Con ella aprendio Florentino Ariza lo que ya habia padecido muchas veces sin saberlo: que se puede estar enamorado de varias personas a la vez, y de todas con el mismo dolor, sin traicionar a ninguna. [...]
I wanted to make a clarification to my earlier post about Value Lists and Collections. This post will explain how to create a new Value List which will retrieve agents who have a specific value in their Agent.Description field. Then Collections can be used to extract other more specific agents. This could be used to [...]
I’m hoping things slow down soon or that 4000 minutes per month is as bad as it will get. This also doesn’t account the times I’m on two conference calls at once. :(
This one should be pretty simple, but figure I would add it here for posterity’s sake. I wanted to setup a real time Value List of all the call types, then break down my Value List into smaller Collections for each specific type of call type. First step is to log in to CUIC and [...]
I had my first exposure to CUIC last week and was glad to finally see this product and get to play with it. For the most part it looks just like CUIS, except for the whole appliance model. The UI is a little more streamlined, but what I remember from CUIS, it’s all there. Now, [...]
I’ve seen this question come up a few times in the Cisco Support Community. Figured I would post something about it here. The question is to find out how many agents are currently logged to CTI OS. The following will give you the current number of logged in agents and if you leave it running [...]
At the end of last year (December 2010) I set out to change a few things. The biggest one being to try and burn 10,000 calories a month through exercise. The first few months I kept track of my calorie expenditure base on a heart monitor, when my heart monitor met an untimely death I [...]
I like to contribute a lot to Cisco’s NetPro Forums, now called Cisco Support Community. I’ve been a member since 2005 and love the community since everyone seems to help everyone out a lot. For this particular reason I feel inclined to give back as much as possible. That being said, when you post a [...]
I will assume you have the server connected and working properly, this post focuses solely on getting the CRM adapter working with Firefox 3.x, 6.x. The version I’m working with is Cisco_Unified_CRM_Connector_7.52, which allows you to install the server or client. This is Cisco’s latest version and upon install it includes Salesforce.com Adapter 3.00. Install [...]
Trying to change it up a bit and take a break from pounding pavement for 26.2 miles, it was decided to give it a go at a triathlon. Now, while I can run until the cows come home, I can’t swim very well. Actually, I’m like a fish… out of water… in the water. That’s [...]